• Digital Download Products

        - Digital products do not require physical delivery.

        - After the order confirmation please login to My Account and click on Manage Digital Downloads in the left side menu bar.

        - View your Key and read the instruction "How to redeem"

        - No Refund or return applicable on Digital Products.

        - Read description and system requirements before purchase.

        - Cash on delivery option is not applicable for Digital products / Gift cards.

    • How do I change my Password?

      Please sign in to ‘my account’ select ‘change password’ enter in your old password then your new password, confirm your new password and select the 'change password' button.

    • I have forgotten my Password!

      Simply click on the ‘forgotten password’ link and follow the on-screen instructions.

    • How do I check my Order Status or Order History?

      Please sign in to your ACCOUNT

      From there you will be able to view your purchase history, track an order, check the balance of your Loyalty Points and change your contact details

      Alternatively email customerservice@meplay.com

    • Can I cancel an order?

      Yes. You can change or cancel an order at any time. Please contact customer services email customerservice@meplay.com as soon as possible.

      Please note that we will not be able to assist you with an order cancellation/change if the order has already been dispatched for delivery.

    • We accept:

      we accept below payment via payfast

      Credit & Cheque Cards

      Instant EFT

      Mobicred

      Masterpass

      SnapScan

      Debit Card

      SCode

      Zapper

    • Will my personal details be safe?

      We understand that the safety of your personal and financial information is extremely important to you. We have therefore put stringent security measures in place to ensure that your online shopping experience at meplay.com is as safe and secure as possible.

    • What currencies are accepted for payment by the site?

      Meplay accepts ZAR

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